Exchange / Return Policy
Exchange / Refund
Merchandise may be exchanged / returned within 14 working days. Items must be exchanged / returned in NEW (unused, unwashed) condition and may be exchanged for similar items of a different size, or for another item or a same value or less. In the event of exchanges / refundable made, we regret that courier charges will be borne by the customer, and that the original delivery charges are non-refundable. In order to get a refund, your return must be accompanied by the original sales invoice. Shipping and handling fees are not refundable.
If you experience problems with an item due to a manufacturer defect, Moo Moo Kow will seek to replace or repair the item immediately, as needed.
Colours And Prints
Since many computer display varies, actual colours of the items may differs what you see on screen. We apologised for any inconvenience this may cause. Again, if you are really unsatisfied with the colours, you may request for an exchange upon receipt of items.
Return/exchange items should be sent to our postal mailing address at customer’s own delivery cost.
Moo Moo Kow is not responsible for lost or misdirected return/exchange items damaged on the way back for a return/exchange.
To return your product, you should mail your product to: 1, Yishun Industrial Street 1, #04-07 A'Posh Bizhub, Singapore 768160
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.